Privacy policy
This Privacy Policy describes how jointspro.com (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
If you have questions, need more information about our privacy practices, or would like to make a complaint, contact us by email at:
📧 support@jointspro.com
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support, or if you complete a health/mobility assessment to receive a personalized plan.
In this Privacy Policy, "Personal Information" refers to any information about an identifiable individual.
Device Information
Purpose of collection: To load the Site accurately and perform analytics to optimize performance.
Source: Automatically through cookies, log files, web beacons, tags, or pixels.
Disclosure: Shared with our processor Shopify.
Data collected: Browser version, IP address, time zone, cookie data, viewed pages/products, search terms, interaction data.
Order Information
Purpose of collection: To provide products/services, process payments, arrange shipping, send invoices/confirmations, detect fraud, and send relevant marketing (if opted in).
Source: Collected directly from you.
Disclosure: Shared with Shopify.
Data collected: Name, billing/shipping address, payment information, email, phone number.
Health & Assessment Information
Purpose of collection: To assess your reported pain points, mobility limitations, and physical condition in order to generate and deliver your personalized exercise/recovery plan.
Source: Collected directly from you, via a Google Forms assessment questionnaire.
Disclosure: Shared with Google LLC, which hosts and processes the form submission on our behalf (see Google's Privacy Policy). We do not use this information for advertising or sell it to third parties.
Data collected: Self-reported information about pain, injury history, mobility, lifestyle, and related health/physical condition details that you choose to provide in the assessment.
Lawful basis: Where required (e.g. for EEA/UK residents), we rely on your explicit consent to collect and process this information, since it may constitute special category (health) data. You may decline to provide this information, though doing so may limit our ability to generate a personalized plan for you.
Customer Support Information
Purpose of collection: To assist with support requests.
Source: Collected directly from you.
Minors
This Site is not intended for individuals under 18. We do not knowingly collect information from children. If you believe your child has provided us with Personal Information, contact us to request deletion.
Sharing Personal Information
We share your Personal Information with third-party service providers to help us deliver our services and fulfill our contracts. For example:
Shopify: Our store platform. See Shopify's Privacy Policy here: Shopify Privacy Policy
Google: We use Google Forms to collect your health/mobility assessment responses. See Google's Privacy Policy here: Google Privacy Policy
Legal requests: We may disclose information to comply with laws or protect our rights.
Shopify Network Intelligence Notice:
We participate in Shopify Network Intelligence, a feature that helps detect fraud and improve platform performance by allowing Shopify to analyze limited behavioral and technical data across its network of stores. This may include aggregated or anonymized data derived from your visits to our Site and other Shopify-hosted stores. No personal data is shared for marketing or profiling purposes. Learn more in Shopify's Privacy Policy.
Behavioral Advertising
We may use your Personal Information to serve you targeted ads or marketing communications we believe may interest you. We do not use your health/assessment responses for behavioral advertising purposes.
Opt out options:
Facebook Ads Settings
Google Ads Settings
Bing Ads Settings
DAA Opt-Out Portal
Using Personal Information
We use your Personal Information to:
Fulfill and manage orders
Communicate with you
Generate your personalized exercise/recovery plan based on your assessment responses
Screen for potential fraud or risk
Provide you with relevant offers or updates (if subscribed)
Lawful Basis (GDPR)
If you are a resident of the EEA, we process your Personal Information under these legal bases:
Your consent (including explicit consent for health-related assessment data)
The performance of a contract
Legal obligations
Vital interests
Public task
Legitimate interests (that do not override your rights)
Retention
We retain your Order Information and assessment responses unless and until you request its deletion. See "Your rights" below.
Automated Decision-Making
We do not engage in automated decision-making that significantly affects you. Your personalized plan is generated based on the information you provide and is not the product of solely automated decision-making producing legal or similarly significant effects.
Shopify Fraud Prevention Notice:
Shopify may use limited automation to protect against fraud (e.g., temporary blacklists of IP addresses or credit cards following suspicious activity). This does not result in decisions made solely by automation that legally or significantly affect you.
Selling Personal Information (CCPA)
We do not sell Personal Information as defined under the California Consumer Privacy Act of 2018 (CCPA).
Your Rights
GDPR (EEA residents)
You can request:
Access to your data
Correction or update
Erasure (right to be forgotten), including deletion of assessment responses
Data portability
Withdrawal of consent at any time for health/assessment data
To exercise these rights, email us at support@jointspro.com
Your information may be processed in Ireland, Canada, and the USA. See Shopify's GDPR Whitepaper for more information.
CCPA (California residents)
You may request:
Access, correction, or deletion of your data
That we not sell your data (we don't)
Data transfer to another provider
You may also authorize an agent to act on your behalf.
Cookies
Cookies help us operate our Site, track usage, and personalize experiences.
To learn more about cookies and how to disable them, visit www.allaboutcookies.org.
Some cookies may be used by Shopify or its partners to support Shopify Network Intelligence, fraud detection, and service improvements.
Blocking cookies may affect your experience on the Site.
Do Not Track
We do not alter our data practices when we receive a "Do Not Track" signal due to the lack of consistent industry standards.
Changes
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Please review it frequently for updates.
Complaints
If you're not satisfied with how we handled your data, contact us at support@jointspro.com. You may also contact your local data protection authority.
Last Updated: 24 June 2026
