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Privacy policy

Privacy Policy

This Privacy Policy describes how jointspro.com (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

If you have questions, need more information about our privacy practices, or would like to make a complaint, contact us by email at:
📧 support@jointspro.com

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, “Personal Information” refers to any information about an identifiable individual.

Device Information

  • Purpose of collection: To load the Site accurately and perform analytics to optimize performance.

  • Source: Automatically through cookies, log files, web beacons, tags, or pixels.

  • Disclosure: Shared with our processor Shopify.

  • Data collected: Browser version, IP address, time zone, cookie data, viewed pages/products, search terms, interaction data.

Order Information

  • Purpose of collection: To provide products/services, process payments, arrange shipping, send invoices/confirmations, detect fraud, and send relevant marketing (if opted in).

  • Source: Collected directly from you.

  • Disclosure: Shared with Shopify.

  • Data collected: Name, billing/shipping address, payment information, email, phone number.

Customer Support Information

  • Purpose of collection: To assist with support requests.

  • Source: Collected directly from you.

Minors

This Site is not intended for individuals under 18. We do not knowingly collect information from children. If you believe your child has provided us with Personal Information, contact us to request deletion.

Sharing Personal Information

We share your Personal Information with third-party service providers to help us deliver our services and fulfill our contracts. For example:

  • Shopify: Our store platform. See Shopify's privacy policy here: Shopify Privacy Policy

  • Legal requests: We may disclose information to comply with laws or protect our rights.

Shopify Network Intelligence Notice:
We participate in Shopify Network Intelligence, a feature that helps detect fraud and improve platform performance by allowing Shopify to analyze limited behavioral and technical data across its network of stores. This may include aggregated or anonymized data derived from your visits to our Site and other Shopify-hosted stores. No personal data is shared for marketing or profiling purposes. Learn more in Shopify’s Privacy Policy.

Behavioral Advertising

We may use your Personal Information to serve you targeted ads or marketing communications we believe may interest you.

Opt out options:

Using Personal Information

We use your Personal Information to:

  • Fulfill and manage orders

  • Communicate with you

  • Screen for potential fraud or risk

  • Provide you with relevant offers or updates (if subscribed)

Lawful Basis (GDPR)

If you are a resident of the EEA, we process your Personal Information under these legal bases:

  • Your consent

  • The performance of a contract

  • Legal obligations

  • Vital interests

  • Public task

  • Legitimate interests (that do not override your rights)

Retention

We retain your Order Information unless and until you request its deletion. See “Your rights” below.

Automated Decision-Making

We do not engage in automated decision-making that significantly affects you.

Shopify Fraud Prevention Notice:
Shopify may use limited automation to protect against fraud (e.g., temporary blacklists of IP addresses or credit cards following suspicious activity). This does not result in decisions made solely by automation that legally or significantly affect you.

Selling Personal Information (CCPA)

We do not sell Personal Information as defined under the California Consumer Privacy Act of 2018 (CCPA).

Your Rights

GDPR (EEA residents)

You can request:

  • Access to your data

  • Correction or update

  • Erasure (right to be forgotten)

  • Data portability

To exercise these rights, email us at support@jointspro.com

Your information may be processed in Ireland, Canada, and the USA. See Shopify’s GDPR Whitepaper for more information.

CCPA (California residents)

You may request:

  • Access, correction, or deletion of your data

  • That we not sell your data (we don’t)

  • Data transfer to another provider

You may also authorize an agent to act on your behalf.

Cookies

Cookies help us operate our Site, track usage, and personalize experiences.

  • To learn more about cookies and how to disable them, visit www.allaboutcookies.org.

  • Some cookies may be used by Shopify or its partners to support Shopify Network Intelligence, fraud detection, and service improvements.

Blocking cookies may affect your experience on the Site.

Do Not Track

We do not alter our data practices when we receive a “Do Not Track” signal due to the lack of consistent industry standards.

Changes

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Please review it frequently for updates.

Complaints

If you’re not satisfied with how we handled your data, contact us at support@jointspro.com. You may also contact your local data protection authority.

Last Updated: 10 July 2025